We understand you may have concerns about recent events in parts of the Middle East and how they could affect your travel plans, including journeys connecting through regional hubs.
Please check the latest FCDO travel advice for your destination and any stopovers before you travel. You should also liaise with your airline or travel provider to obtain the most recent updates and confirm whether any adjustments to your booking are necessary.
If your travel plans are disrupted
We have put in the following measures to support you with your travel needs:
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Moving or changing travel dates
If your travel is significantly disrupted due to this event (for example, flight cancellations, airport closures or airspace restrictions), we can allow you to move your travel dates by up to 48 hours at no extra charge. Please contact our Customer Service team to assist you
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Extended duration of cover
If disruption linked to this event prevents your return home, we will extend your cover for up to five additional days at no extra charge.
How this relates to your policy cover
The temporary measures above are intended to provide practical support.
Please note:
- These temporary measures do not override your policy terms or exclusions. Whether an exclusion applies depends on the specific facts and circumstances at the time.
- If you travel against FCDO advice and your policy excludes such travel, claims arising from that travel may not be covered.
If you’re unsure how this situation may affect your cover, please contact us before making changes to your travel plans.
What to do next
- Check the latest FCDO travel advice for your destination and any transit or connecting locations on your journey.
- Contact your airline or travel provider for operational updates.
- If your travel is disrupted, get in touch so we can discuss your options.
Areas where disruption may occur
Travel disruption may affect flights to, from, or connecting through parts of the Middle East. This may include (but is not limited to) destinations or transit hubs such as:
- United Arab Emirates (including Dubai and Abu Dhabi)
- Qatar (including Doha)
- Bahrain
- Oman
- Kuwait
- Saudi Arabia
- Iran
- Iraq
- Israel
- Jordan
This list is not exhaustive and may change at short notice. Disruption may also impact some long-haul routes to Asia and Australia where flights transit through the region.
We’re continuing to monitor the situation and will update this page if anything changes.
Thinking about cancelling your trip?
Cancellation cover depends on the specific reason for cancelling and the terms, conditions and exclusions set out in your policy wording.
Your policy includes a General Exclusion relating to war and similar events. There may be no cover where cancellation arises from circumstances that fall within this exclusion.
Before cancelling your trip, please:
- Check the latest FCDO travel advice.
- Speak to your airline or travel provider about your options.
For further information, please check our Help centre or contact us for a change of trip dates.
Please be aware that disinclination to travel (not wanting to travel) is not covered under this policy.
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