For policies purchased from 1st November 2024:
If you have an emergency medical claim, promptly contact the emergency assistance team on (01) 263 6895 for immediate support.
The emergency assistance line operates 24 hours a day, 7 days a week, ensuring you receive timely assistance in the case of an emergency.
All other claims can be logged upon return of your trip.
For policies purchased before 1st November 2024:
In the case of a Medical Emergency while abroad you should contact Mapfre Medical Emergency Service.
Phone No IRL + 353 91501671 (Option 1)
All other Claims and Claims Forms:
Please contact Mapfre Assistance Agency Ireland
Travel Claims Department
22-26 Prospect Hill
Galway
Ireland
Phone: 091 501671 (Option 2)
email: traveldept@mapfre.com
Download Mapfre CLAIM FORM
Complete the Claim Form in full and forward it and the original booking invoice to the above along with all relevant details relating to your claim:
For minor medical injuries, you should hold onto all receipts and submit your claim on return from holidays.
Updated