Claims

How do I make a claim? How long does a claim take to be processed? How do I make a non-emergency claim? How long do I have to make a claim? How do I know I am covered to make a claim? My flights been cancelled, what do I do?

I want an update on my claim, who do I contact? What If I am unhappy with the outcome of my claim?

Emergency assistance - Contact number My claim is an emergency, what do I do? What is the emergency assistance helpline? Who do I contact for emergency medical assistance when I am abroad?

Will my policy cover me for medical treatment whilst travelling in the Republic of Ireland?

Am I covered if there is a death in the family whilst I am abroad? Am I covered for repatriation on a winter sports or adventure holiday? Is repatriation cover necessary? Why do I need repatriation travel insurance?